About the Role
The Clinical Operations Project Manager is responsible for managing medium to high complexity projects within programs and high complexity standalone projects.
Essential Functions:
Responsible for successful delivery of project
Ensure project milestone deliverables are completed and approved at every stage of the project lifecycle
Assist with the continuous improvement of project management best practices, processes, and tools
Responsible for ensuring project closure activities are completed
Lead stakeholders in the refinement of the project charter if applicable
Collaborate with business owners on the identification and assignment of business resources
Develop and maintain project plans and timelines
Collaborate with IT point of contact on the identification and assignment of IT resources
Develop and maintain project budget if applicable
Assess, manage, and control project scope, schedule, and budget change impacts
Escalate issues to Business Owner and/or Clinical Leadership as applicable
Maintain project stakeholder matrix
Drive cross-functional communication between impacted business and IT areas
Work with Talent Development and Communications to develop project communication and training plans
Mentor junior Project Manager or Program Coordinators
Schedule and facilitate project meetings including weekly status meetings and stakeholder meetings
Represent project in program meetings or in status meetings
Capture and report on meeting notes, decisions, and action items
Accurately track and report project status against plan to stakeholders at all levels
Track, compile and report project metrics and budget
Advocate for and adhere to Clinical Operations standards, tools and processes
Implement mitigation strategies, contingency plans, and communicate/escalate to stakeholders
Maintain RAID for project items
Identify, log, assign and manage risks and issues
Maintain project SharePoint site and project document repository
Produce detailed reports, business decision documents, meeting minutes, and notification on assigned projects
Develop project operations and support plan
Perform any other job duties as requested
Requirements
Education and Experience:
Bachelor’s Degree in Project Management, Business, Computer Science or related field or equivalent years of relevant work experience is required
Master’s Degree in related field is preferred
Minimum of five (5) years of Project Management experience is required
Competencies, Knowledge and Skills:
Excellent proficiency with Microsoft Office tools, including Project, Word, PowerPoint, Excel, Visio, Teams, Outlook, etc.
Experience working in project management software is required
Demonstrates excellent analysis and reporting skills
Excellent decision making/problem solving skills
Exceptional interpersonal and relationship building skills
Excellent critical listening and thinking skills
Proven ability to effectively interact with all levels of the organization of management within and externally to the organization
Excellent written and verbal communication skills
Customer service oriented
Ability to proactively, effectively and efficiently lead a project team of 20+ core members and multiple vendors
Experience managing a project of up to $3.5M in budget
Proven ability to prioritize work and team assignments to deliver projects on time, on budget, and meeting stakeholders expectations
Demonstrates a sense of urgency
Extensive understanding of project management processes, techniques and tools, and development lifecycle (ideally Agile)
Familiarity of healthcare payer industry and knowledge of Medicaid and Medicare a plus
Licensure and Certification:
Project Management Professional (PMP) certification is strongly preferred
About the Company
RepuCare, a certified Woman-Owned Business Enterprise (WBE), is a leader in delivering innovative workforce solutions across the healthcare industry. We are proud to partner with a large, nationally recognized managed care organization to recruit a dedicated Clinical Operations Project Manager to join their dynamic team.