The Care Coach ensures members are receiving services in the least restrictive setting to achieve and/or maintain optimal well-being by assessing their care needs. Identifies and resolves barriers that hinder effective care. Plans and implement interventions to meet care needs. Coordinates services, monitors, and evaluates the case management plan against the member's personal goals. Ensures the member progresses towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. Guides members/families towards resources appropriate for their care. Services are driven by facilitating interactions with other payer sources, providers, interdisciplinary teams, and others involved in the member’s care as appropriate and required by our comprehensive contract.
The Care Coach employs a variety of strategies, approaches, and techniques to manage a member's health issues. The Care Coach understands own work area professional concepts/standards, regulations, strategies, and operating standards, and makes decisions regarding own work approach/priorities and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation.
Work Schedule:
- Monday through Friday, 8:00am to 5:00pm
Location:
- Indiana-based hybrid opportunity (remote + field work). Local travel with mileage reimbursement at current government rate.
Required Qualifications:
- The Care Coach must meet one (1) of the following requirements:
An active, unrestricted Licensed Practical Nurse (LPN) with: (1) one year of experience in conducting comprehensive assessments and provision of formal services to elderly individuals, OR (1) one or more years of experience in health care and/or case management, OR (1) one or more years of experience working with Medicare and Medicaid recipients, long-term care services, Home and Community-Based Services (HCBS), and/or managed care organizations.
- Intermediate to advanced computer skills and experience with Microsoft Word, Excel, and Outlook.
- Ability to use a variety of electronic information applications/software programs including electronic medical records.
- Exceptional communication and interpersonal skills with the ability to build rapport with internal and external customers and stakeholders
Preferred Qualifications:
- Bilingual or Multilingual: English/Spanish, Arabic, Vietnamese, Amharic, Urdu or other - Must be able to speak, read and write in both languages without limitations and assistance.
About the Company:
RepuCare is a certified woman-owned business with over 30years of experience delivering high-quality healthcare and professional staffing solutions. We are committed to operational excellence and improving outcomes through compassionate, compliant, and client-focused services.
We are currently seeking a Care Coach based in Indiana to support our client's operations.